We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at montvna1983@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at montvna1983@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at montvna1983@gmail.com.

Return & Refund Policy

Last Updated: May 2026

At MONTVNA, we stand behind the quality of every piece we create. If something isn't right with your order, we're here to make it right.

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Eligibility for Returns

We accept returns and issue refunds under the following conditions:

• Defective or Damaged Items — If your item arrives with printing defects, fabric damage, or any manufacturing flaw, you are eligible for a full refund or free replacement.
• Wrong Item Received — If you receive an item different from what you ordered (wrong design, wrong size due to our error), we will send the correct item at no additional cost or issue a full refund.
• Lost in Transit — If your order does not arrive within the estimated delivery window and tracking confirms the package is lost, we will reship your order or issue a full refund.

Items Not Eligible for Return

Due to the nature of our products, the following are not eligible for return or refund:

• Items that have been worn, washed, altered, or damaged by the customer.
• Items returned without prior authorization.
• Orders where the customer provided an incorrect shipping address.
• Items that do not fit due to personal size preference (please refer to our Size Guide before purchasing).
• Items from promotional bundles (e.g., Buy 2 Get 3) where only partial items are returned — bundle promotions must be returned in full.

How to Request a Return

1. Contact Us — Email us at contact@montanabrandllc.com within 14 days of receiving your order. Include your order number, a description of the issue, and clear photos of the defect or problem.
2. Await Confirmation — Our team will review your request and respond within 1–2 business days with a resolution.
3. Ship the Item (if applicable) — If a return is approved, we will provide return instructions. Items must be unworn, unwashed, and in their original condition with all tags attached.

Refund Process

• Refund Method — Approved refunds will be issued to the original payment method used at checkout.
• Processing Time — Refunds are processed within 5–7 business days after we receive and inspect the returned item, or after approval for items that do not require return (e.g., damaged goods where we request photo evidence only).
• Bank Processing — Depending on your bank or credit card provider, it may take an additional 5–10 business days for the refund to appear on your statement.

Exchanges

We do not offer direct exchanges at this time. If you need a different size or design, please return the original item for a refund and place a new order.

Promotional & Bundle Orders

For orders placed under a promotional offer (e.g., Buy 2 Get 3):

• Returns are accepted only if the entire bundle is returned.
• Partial returns of promotional bundles are not eligible for refund.
• If the full bundle is returned, the refund will reflect the amount actually paid at checkout.

Shipping Costs

• Defective/Wrong Items — We cover all return shipping costs.
• All Other Approved Returns — Return shipping costs are the responsibility of the customer.
• Original shipping fees are non-refundable unless the return is due to our error.

Contact Us

If you have any questions about our Return & Refund Policy, please reach out:

Montana Brands Group LLC 9380 SW 72nd St, Suite B 214 Miami, FL 33173, United States

Email: contact@montanabrandllc.com